Thank you for your purchase! We really appreciate your business. Our goal is for you to feel like you received a five star product and 5 star customer service. If, for any reason, you feel as though your experience is not 5 star worthy, please let us know so we may fix the issue.
Payment is due at the time of purchase unless I have made other arrangements with you, the buyer. If a local pick up is arranged, cash may be accepted for delivery charges.
I am happy to create a custom piece for you. Before placing such an order, please contact me to inquire how long it will take to produce your custom piece. Some over-sized or heavy items must be crated to ship. Please contact me with your zip code for a shipping quote. All items ship from Oneonta, NY. In order to reduce shipping costs, where possible, I recommend any legs be removed from tables and reattached by buyer upon receipt.
Most of my items will ship USPS / UPS/FedEx Home delivery. Smaller items may ship priority mail. My goal is for you to have your item as fast as possible.
***IF LOCAL PICKUP IS DESIRED- PLEASE PUT- NOSHIP in the COUPON CODE, which will eliminate shipping charges. ***
I use clean recycled shipping materials to help reduse our carbon footprint.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If an item is damaged in shipment, then I ask that you alert WHATSOLDSNEW within 3 days so that a claim may be filed with shipping agent.
I stand behind my products 100% and if you are unhappy for any reason, please let me know and I will do my best to rectify the situation. Return requests within 10 days of delivery will be honored at 100%. After 10 days 50% will be honored on purchase price. Return requests after 30 days are not honored.
Items insured upon request! Convo me.
Reclaimed materials include imperfections which = charm. I feel that this enhances the personality of each piece. When ordering any of my reclaimed products, please look at all photos carefully, or contact me for more detailed views if you have any concerns about any nicks, splits, nail holes, exposed screws, modifications, etc.
Custom orders will be shipped upon completion. Custom orders are made in the order they are received.
I DO NOT reuse or sell ANY of the information obtained from Etsy. Period.
All of our flanges are 3.5" diameter.